Frequently Asked Questions (FAQ)

Q: Is there a toll-free phone number for me to reach a representative? 
A: Yes, please contact us 800.255.1181 Monday – Friday 7:00 am - 5:00 pm. Our customer services team would be happy to assit with your ordering needs.

Q: May I order a product not listed on your website?
A: Yes, we can source products for you, please contact us at 800.255.1181 or click here.

Q: What items will I be getting charged shipping on?
A: Shipping will be charged on FOB items listing a weight, hazardous and special order items. Please also see shipping policies for details regarding minimum orders.

Q: What will my shipping charges be on ground orders?
A.  This will vary based on the weight of the package and location your package is shipped to.

Q: What will my shipping charges be if I have my product shipped next day or second day?
A.  This will vary based on total package weight and location package is shipped to based on zip code.  Please contact our Customer Services team at 800.255.1181 to determine which shipping options are available in your area.

Q: When will my order be shipped?
A.  Most orders that are placed Monday thru Friday before 2 pm (CST) will be shipped the same day.

Q: What is the fee for hazardous products?
A.  The hazardous fee is $33.

Q: What is my tracking number?
A.  The tracking number can be found on the emailed invoice sent during confirmation.

Q: How are my vaccines shipped?
A.  Vaccines are shipped in a cooler box with ice packs. For destinations further than a 3-day delivery time, we recommend next day or 2nd-day air services. Vaccines are not shipped over the weekends.

Q: Are there quantity breaks?
A. Yes, on some items. Contact our team at 800.255.1181 to learn which products you can save on by purchasing in bulk.
Q: What is your return policy?
A.  Click Here for more information on returns, damages, shortages, warranties and repairs.

Q: How can my veterinarian submit a prescription for my herd?
A.  Prescriptions can be submitted to our regulatory department directly via phone: 920.319.4344 , fax: 920.569.0112 Att: Regulatory Dept or

Q: Do you ship out of the United States?
. Yes, we can source all of your product needs, carefully pack and ship your products using convenient delivery options available in small parcels, pallet and containers shipping via US mail, FedEx, UPS and freight companies. Learn more about our International Services.